{"id":57,"date":"2014-09-24T10:53:47","date_gmt":"2014-09-24T20:53:47","guid":{"rendered":"http:\/\/mauimedical.nextlevel808.com\/?page_id=57"},"modified":"2025-05-01T14:15:28","modified_gmt":"2025-05-02T00:15:28","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.mauimedical.com\/?page_id=57","title":{"rendered":"FAQ’s"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”3.0.47″][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text admin_label=”Title” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]<\/p>\n

FAQ’s<\/h2>\n

[\/et_pb_text][et_pb_accordion admin_label=”FAQ’s Accordion” _builder_version=”3.0.47″][et_pb_accordion_item title=”Physician Scheduled Hours?” open=”off” _builder_version=”3.0.47″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” background_size=”initial” background_position=”top_left” background_repeat=”repeat”]MMG Physicians hours varies from 9:00 a.m. thru 6:00 p.m. Monday to Friday. You will need to contact the Appointment Schedulers at (808) 249-8080 for individual physician schedules.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I pick a PCP (Primary Care Physician)?” open=”off” _builder_version=”3.0.47″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Contact your insurance carrier for a list of participating physicians. Select a physician and call the office to verify that they are accepting new patients. If yes, inform physician office that you would like to choose him\/her for your PCP. Finally, contact insurance company with your choice of physician.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”What if I want to change my PCP or Health Center?” open=”off” _builder_version=”3.0.47″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Contact your insurance carrier to inform them of your request to change PCP or Health Center and give reason for change. They will provide you with a list of participating physicians in their plan.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Who do I call to make a complaint to?” open=”off” _builder_version=”3.0.47″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Depending on type or severity of complaint, you should call the Wailuku office at (808) 242-6464 and direct your complaint to the following areas: Customer Service Supervisor, Nursing Director or Administration.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Who do I call to have my bill reviewed?” open=”off” _builder_version=”3.0.47″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” background_size=”initial” background_position=”top_left” background_repeat=”repeat”]You may call the Wailuku Office at (808) 242-6464<\/strong> and request to speak with the Billing Department. The operator will direct your call to the billing clerk based on your last name.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I get my insurance re-filed?” open=”off” _builder_version=”3.0.47″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” background_size=”initial” background_position=”top_left” background_repeat=”repeat”]You may call the Wailuku Office at (808) 242-6464 and request to speak with the Billing Department. The operator will direct your call to the billing clerk based on your last name.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Will you contact my insurance company if I need assistance?” open=”off” _builder_version=”3.0.47″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Yes, we will contact your insurance company should you need assistance.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Who is the Administrator?” open=”off” _builder_version=”3.0.47″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Clifford Alakai is the Administrator of the Maui Medical Group.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Who is the President?” open=”on” _builder_version=”3.0.47″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” background_size=”initial” background_position=”top_left” background_repeat=”repeat”]<\/p>\n

George Powell, M.D. is the President of the Maui Medical Group.<\/p>\n

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[et_pb_section fb_built=”1″ _builder_version=”3.0.47″][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text admin_label=”Title” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”] FAQ’s [\/et_pb_text][et_pb_accordion admin_label=”FAQ’s Accordion” _builder_version=”3.0.47″][et_pb_accordion_item title=”Physician Scheduled Hours?” open=”off” _builder_version=”3.0.47″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” background_size=”initial” background_position=”top_left” background_repeat=”repeat”]MMG Physicians hours varies from 9:00 a.m. thru 6:00 p.m. Monday to Friday. You will need to contact the Appointment Schedulers […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.mauimedical.com\/index.php?rest_route=\/wp\/v2\/pages\/57"}],"collection":[{"href":"https:\/\/www.mauimedical.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mauimedical.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mauimedical.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mauimedical.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=57"}],"version-history":[{"count":3,"href":"https:\/\/www.mauimedical.com\/index.php?rest_route=\/wp\/v2\/pages\/57\/revisions"}],"predecessor-version":[{"id":11696,"href":"https:\/\/www.mauimedical.com\/index.php?rest_route=\/wp\/v2\/pages\/57\/revisions\/11696"}],"wp:attachment":[{"href":"https:\/\/www.mauimedical.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=57"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}